The Business Innovation & Digital Transformation Division collaborates with county departments to assess the potential of piloting and testing technologies that improve citizen experience as well as data-driven decisions and employee engagement. We also manage relationships and collaborate with outside vendors on technology roadmaps.
Businesses engage in digital transformation and business innovation for a variety of reasons. They may be looking to meet customer demands for speed, responsiveness, or customisation. Or, they may be looking to boost their profits by selling their products and services via new channels (such social media and e-commerce or mobile apps). A new management team could decide to modify the way the company is run. The need to innovate can be triggered by the desire to rid of outdated systems, processes and technology.
Business leaders must plan the change carefully and communicate it widely regardless of the motivation for it. They must establish specific goals, create specific and measurable key performance indicators (KPIs) that are directly connected to the transformation strategy and report on them regularly to monitor the progress. Uncertain KPIs or those that are not relevant can cause delays to projects as well as insufficient investment or even failure.
It is also crucial to involve employees in the planning and implementation process. Employees should feel like they are part the solution, as the changes will impact everyone. They should be encouraged, even if they fail to experiment in order to create an environment that encourages creativity.
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