What to know about business phones in Glendale
The city points cable and phone damage to Cox and CenturyLink
The City of Glendale's damaged-facilities page names Cox and CenturyLink as the utility companies to contact about damaged cable and phone facilities. If your phones use a traditional line or a provider's cable, an outage in that cable takes the phones with it. The page lists 800-526-3557 for CenturyLink.
Source: City of Glendale Engineering, Report Damaged Facilities
Power outages go to APS or SRP
Which one serves you depends on your address. APS lists an outage hotline of 602-371-3680, and SRP takes outage calls at 602-236-8888. A phone system on a battery backup keeps ringing through a short outage.
Source: APS, Contact us
Street work on 47th Avenue can take lines down
Construction on 47th Avenue from Bethany Home Road to Marlette Avenue runs from November 2026 through April 2027, and the city's drainage project finishes by June 2027. The page does not say any line has been cut. It does mean digging near buried cable for months, which is a reason to have a second way for calls to reach you.
A build-out with new circuits follows the 2024 codes
Glendale's 2024 codes took effect January 9, 2026, and plans submitted after July 9, 2026 must comply with them. We found no low-voltage permit rule on the city's pages. For a build-out that includes new circuits, call Development Services at 623-930-2800.
Source: City of Glendale, 2024 Building Code implementation memo
What a phone system includes
A business phone system is the handsets, the network they plug into, and the system that routes calls. Most new systems are VoIP, which sends calls over your internet connection instead of a separate phone line. They use the same cabling as your computers, so one network carries everything.
We install the phones, the cabling and switches to power them, set up the call system and move your number. You decide how calls ring, who answers and what happens after hours.
Features that matter day to day
Most businesses use a short list of features, and we set those up first:
- A greeting with options, like "press 1 for reservations."
- Ring groups, so a call rings the host stand, bar and office together.
- Voicemail sent to email.
- After-hours routing, holidays and special hours.
- Cordless handsets for the dining room, kitchen or warehouse floor.
- Calls forwarded to a cell phone when no one is in.
Desk phones, cordless phones and apps
A desk phone suits a front counter. A cordless phone suits a manager who moves between the kitchen, the floor and the patio. An app on a cell phone suits an owner who wants business calls without handing out a personal number.
Desk phones draw power from the network cable (PoE), so they do not need an outlet at each desk. We plan the switch that powers them and put it on a battery backup.
Phones and your internet connection
VoIP works only while your internet works. If the line goes down, the phones go with it, unless the system forwards calls to cell phones or the building has a second connection. A backup internet line on 5G or Starlink keeps the phones up when the main line fails.
Voice calls also need priority on the network so a large download does not break up a call. We set that up with the rest of the network.
Emergency calls and your address
A VoIP phone must have the right address registered so a 911 call reaches the right responders. We register your address and update it when you move. For a business that is not an emergency, the Glendale Police non-emergency line is 623-930-3000.
Wiring, WiFi and a second line
Phones need structured data cabling so each phone has a jack, and business WiFi if cordless handsets use it. Backup internet keeps calls going when the main line drops. The rest of our Glendale work is on the Glendale page. Call (602) 769-7992 and we will plan the number move with you.
